WATCH VIDEO or follow the step by step procedure below.

1.Click on Help on the portal homepage. 

2.Select the drop down and choose the purpose of your communication. Type your message in the box before clicking submit.*

*Please note: if you are unable to complete this page, you will need to ensure your mobile number has been filled in. To edit this, see ‘how to update your family’s details’.

Our aim is to respond to all members within 48hrs (2 business days) of receiving your message.